Imagine a call center automation with ai that never sleeps, is always friendly, responds instantly and learns with every interaction. At Noor IA, we make that vision a reality with our Artificial Intelligence (AI) Call Centre service.
Say goodbye to endless waiting times, frustrations and rising operational costs. Our AI solution not only optimises your call centre, but turns it into an engine of efficiency, personalisation and satisfaction for your customers.
At Noor IA, we call center automation with ai to deliver a superior customer experience and maximise operational efficiency..
Your customers will receive immediate attention at any time, drastically improving their experience.
AI handles a high volume of repetitive queries with consistent and error-free information.
Al automatizar tareas rutinarias y repetitivas, la IA libera a tu equipo humano. Tus agentes pueden dedicarse a resolver casos complejos, ofrecer soporte especializados.
AI learns from each customer's history to deliver more relevant and empathetic interactions.
AI doesn't replace your team, it empowers it. When a query requires human intervention, AI automatically refers it to the most appropriate agent.
Whether you experience seasonal peaks in demand or steady growth, our AI Call Centre adapts effortlessly.
Contact us and we will be happy to help you create and develop e-commerce platforms to boost your business, position your brand and increase sales.
In this phase of the Noor IA development process, we study customer interactions and existing CRM platforms. We also plan the actions to be taken, according to the company’s objectives, in the short, medium and long term.
Following the situation analysis, Noor IA creates a detailed mapping of how the AI will interact with customers for each use case. This includes the questions it will ask, the answers it will give, how it will handle deviations and when it will refer the call to a human agent. We also establish how the AI will connect with CRM platforms and train the algorithm to interact with users as expected.
In this phase, we implement the chosen solution, configure the parameters and load the data. We also perform rigorous testing to ensure the effectiveness of the AI Call Centre.
Contact us and we will be happy to help you create and develop e-commerce platforms to boost your business, position your brand and increase sales.