AI can support patient-facing processes when it is used to improve speed, organisation and basic information flows. It should not replace clinical judgement or the human side of care. Where AI can help Initial guidance and basic administrative questions. Classification of requests and forms. Simple follow-up and reminders. Operational support for staff. Where it should not replace humans Clinical decisions. Sensitive conversations. Emotionally complex situations. Anything that relies heavily on empathy and context. The value of AI in healthcare is not in replacing people. It is in creating more time and order so people can do their job better. CTA:…
